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Privacy Policy

Effective Date: June 20, 2022
Last Updated: June 20, 2025

This Privacy Policy describes how we collect, use, and protect your information when you interact with our Telegram bot “Mobcash Betwinner Application BOT”, the chat feature of our Facebook Page “BW Mobcash BOT”, or visit our website at betwinneragent.com. By using these services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

User Identifiers:

Telegram: your Telegram user ID and username.

Facebook Page Chat: your Page-Scoped ID (PSID) when you send messages via our Page’s chat.

Messages: the text of any messages you send to or receive from our Telegram bot or Facebook Page chat.

Contact & Location (optional): if you choose to share your phone number or location via the Telegram bot buttons.

Metadata: timestamps and thread/topic identifiers when messages are forwarded to our Telegram support supergroup.

2. How We Use Your Information

Support & Routing: to forward your requests into our Telegram support supergroup and route replies back to you.

Record-Keeping: to store pending requests in our database until they are resolved.

Communication: to send you updates about your request status.

3. Data Sharing

We do not sell or rent your personal information. We may share data with:

Our support managers (identified by their Telegram or Facebook IDs) to handle your request.

Technical service providers (e.g. hosting, database) under strict confidentiality agreements.

4. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All data is stored in a secure database.

5. Data Retention

We retain your request data for up to 30 days after resolution, after which it is purged automatically. You may request earlier deletion by contacting us (see Section 7).

6. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date. Continued use of our bots, Page chat, or website after changes constitutes acceptance of the new policy.

7. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please email us at:
info@betwinneragent.com